Paid Services, Billing and Refunds

Last updated: 20 July 2026

This document explains how paid features work on FullRev, how we take payment, your rights to cancel and obtain refunds, and the position on tickets sold by event organisers. It forms part of your agreement with us when you buy anything through FullRev.

FullRev is operated by FrameLogic Limited, a company registered in England and Wales (company number 17193146), whose registered office is at 58 Rochester Avenue, Feltham, England, TW13 4EJ. In this document, "FullRev", "we", "us" and "our" mean FrameLogic Limited. "You" means the person who holds a FullRev account or makes a purchase.

FullRev is the mobile app (iOS and Android) and the website at https://fullrev.app for the United Kingdom car-enthusiast community. The service is strictly for adults aged 18 or over, and our paid features, account creation and organiser tools are all subject to that 18+ requirement (see section 14).

If you have any questions about billing or refunds, contact us at hello@fullrev.app.

1. The core community is free

Joining FullRev and using the core community features costs nothing. Discovering and attending car events, following other members, showcasing your vehicle builds in your garage, RSVPing to events and sending direct messages are all free to use.

We may introduce optional paid features alongside the free service. Using a paid feature is always your choice, and we will tell you the price before you buy.

2. Paid options (launching soon)

We are preparing the following paid options. They are not all live yet, and we will make them available over time:

• FullRev Pro subscription. An optional subscription for members that unlocks extra features in the app, for example larger crews and an unlimited garage. We may add further Pro features, including tools aimed at event organisers and shops, over time. Pro is a recurring subscription billed monthly or annually, as shown at the point of purchase.
• Ticketed events. Some events listed on FullRev may charge for entry. Where an event is ticketed, the event organiser is the seller of the ticket and FullRev only facilitates the sale. See section 9 for how tickets work and who is responsible for refunds.

We will describe the exact features, billing period and price of each paid option clearly at the point of purchase before you commit to pay.

3. Prices, currency and VAT

• All prices for purchases made directly from FrameLogic Limited are shown in pounds sterling (GBP). FullRev is a UK service, and we contract with you in GBP.
• We will display the total price payable, including any applicable taxes, before you complete a purchase.
• FrameLogic Limited's VAT position: where FrameLogic Limited is registered for UK VAT, prices shown to consumers are inclusive of VAT at the applicable rate, and we will issue a VAT receipt or invoice on request. If FrameLogic Limited is not VAT-registered at the time of your purchase, no VAT is charged and prices contain no VAT element. The VAT treatment shown at checkout, or in your receipt, is the one that applies to your purchase.
• For in-app purchases (see section 4), the price you see in the app, and any tax shown, are set and collected through Apple's or Google's store and are subject to their tax handling. The currency displayed for an in-app purchase follows the region of your Apple or Google store account, so if your store account is set to a non-UK region you may see a localised currency rather than GBP.
• Prices may change from time to time. Any price change to an existing subscription will only take effect from your next billing period, and we will give you notice in advance as described in section 5.

4. How payment is taken

How you pay depends on where you buy:

• Purchases on the web (fullrev.app). Card payments on the website are processed by Stripe, our payment provider. We do not store your full card details; Stripe handles your card data securely on our behalf. Your purchase of web-based paid features is a contract between you and FrameLogic Limited.
• In-app purchases (iOS and Android). Purchases and subscriptions bought inside the FullRev app are processed by the Apple App Store (on iOS) or Google Play (on Android) using the payment method on your store account. These in-app purchases are governed by Apple's or Google's own terms, billing rules and refund processes, in addition to this document. Where an in-app purchase is involved, your billing relationship for that transaction runs through Apple or Google, and their refund policy applies to refund requests for that purchase (see section 8).

We process and store payment-related information only as needed to take payment, prevent fraud, meet our legal and accounting obligations, and provide the paid feature you bought. Card processing on the web is handled by Stripe. We process this data under the UK GDPR and the Data Protection Act 2018: our lawful bases are performance of our contract with you (taking payment and providing the feature), compliance with a legal obligation (keeping accounting and tax records, which HMRC requires us to retain for around six years), and our legitimate interests (fraud prevention and securing payments). Our wider use of your data, including these lawful bases and our retention periods, is described in our Privacy Policy.

5. Subscriptions, auto-renewal and cancellation

Pro and premium plans are subscriptions. The following applies to subscriptions:

• Auto-renewal. Subscriptions renew automatically at the end of each billing period (for example each month or each year, depending on the plan you chose) until you cancel. Each renewal is charged at the then-current price for your plan using your saved payment method or store account.
• Pre-contract information. Before you subscribe, we will set out the key information about the subscription clearly and in a way you can keep, including the price, the billing frequency, when and how the subscription renews, the minimum term (if any), and how to cancel. We aim to meet the subscription-contract standards introduced by the Digital Markets, Competition and Consumers Act 2024 (DMCC) as those provisions come into force, and to follow current Competition and Markets Authority good practice in the meantime.
• Renewal reminders. For subscriptions we bill directly (on the web through Stripe), we will send you a reminder before the subscription auto-renews, so you have a fair chance to cancel before you are charged again, and we will also remind you before any free trial or introductory offer converts into a paid subscription. For subscriptions bought through the Apple App Store or Google Play, the store manages billing and sends its own renewal and receipt notifications; you can see the next renewal date and turn off auto-renewal at any time in your Apple or Google account settings.
• Notice of price changes. If a renewal price will be different from what you previously paid, we will tell you in advance and give you the chance to cancel before the change takes effect.
• How to cancel. You can cancel at any time, and we will not place any unreasonable obstacle in the way of cancelling.
  • For subscriptions bought on the web through Stripe, you can cancel in your FullRev account settings, or by emailing hello@fullrev.app. Cancellation stops the next renewal.
  • For subscriptions bought through the Apple App Store or Google Play, you must cancel through your Apple or Google account settings on your device. We cannot cancel a store-billed subscription on your behalf, because Apple and Google control that billing.
• What happens on cancellation. When you cancel, your subscription does not renew again. You keep access to the paid features until the end of the billing period you have already paid for, and you are not charged after that. Cancelling part-way through a billing period does not, by itself, entitle you to a refund of that period's charge, except where you have a statutory right to a refund (see sections 6 and 11) or where we say otherwise.
• Free trials and introductory offers. If a plan includes a free trial or introductory price, we will tell you when the trial ends and what you will be charged afterwards, and we will remind you before the trial converts to a paid subscription. Unless you cancel before the trial ends, the subscription will start and you will be charged. Trial terms shown at sign-up apply. Any promotional messaging we send you about offers is governed by the marketing-consent rules described in section 4 of this document and in our Privacy Policy (see section 10).
• Deleting your account. Deleting your FullRev account removes your data as described in our Privacy Policy. If you pay for a store-billed subscription, deleting your account does not automatically cancel that subscription; you must also cancel it through Apple or Google to stop future charges.

6. Your 14-day right to cancel online purchases (Consumer Contracts Regulations 2013)

Because paid features are bought online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally give you, as a consumer, a 14-day "cooling-off" period in which you can cancel a purchase made directly from FrameLogic Limited and get a refund. The cooling-off period normally runs for 14 days from the day the contract is made.

Paid features on FullRev are supplied as either digital content (for example a one-off downloadable or streamed item) or a digital service (for example a Pro or premium subscription). The two are treated differently under the Regulations, and we explain each below. So that you can start using a paid feature straight away rather than waiting for the cooling-off period to end, we will ask for your express request or consent at the point of purchase.

• Digital services (subscriptions). A Pro or premium subscription is a digital service. If you ask us to begin supplying it during the 14-day cancellation period, you keep the right to cancel until the service has been fully performed. Because a subscription is supplied continuously over your billing period, it is not "fully performed" the moment it starts. So if you cancel during the cooling-off period after asking us to begin, you may still be entitled to a refund for the part of the service you have not yet received, and we may charge you a proportionate amount for the part you have used up to the point you cancel. You lose the cooling-off right only once the service has been fully performed.
• Digital content (one-off downloads or streams). For digital content that is not supplied on a physical medium, you lose the 14-day right to cancel once supply (the download or streaming) has begun, provided that, before that point, you gave your express consent to supply beginning during the cooling-off period and acknowledged that you would lose your right to cancel once it began.

We will ask you to give the relevant request, consent and acknowledgement at checkout. If you do not agree to immediate supply, you keep the full 14-day right and access will not start until the cooling-off period ends or you ask us to begin.

This section concerns the statutory cooling-off right only. It does not limit your separate rights if something we supply is faulty or not as described (see section 11), and it does not apply to tickets sold by event organisers (see section 9).

7. How to request a refund

• Web purchases (Stripe). To request a refund on something you bought directly from FrameLogic Limited on the website, email hello@fullrev.app with your account email and the details of the purchase. We will consider your request against this document and your statutory rights, and where a refund is due we will make it using the same payment method you used to pay. Where you are exercising a statutory cooling-off cancellation under the Consumer Contracts Regulations 2013 (section 6), we will make the refund within 14 days of the day you tell us you are cancelling. For other refunds, we will act without undue delay.
• In-app purchases (Apple App Store / Google Play). Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their own refund processes, not by us. You will usually need to request these refunds directly from Apple or Google. We can help point you in the right direction, but the decision and the refund are theirs to make for store-billed purchases.
• Tickets. Refunds for event tickets are the responsibility of the event organiser under their own terms (see section 9).

Where a refund is owed to you under your statutory rights, we will honour it regardless of the route you bought through.

8. Apple App Store and Google Play purchases

If you buy through the App Store or Google Play:

• the purchase is also subject to Apple's or Google's terms and conditions;
• billing, renewals, payment methods, receipts and refunds for that purchase are handled by Apple or Google through your store account; and
• to cancel a store-billed subscription, or to request a refund for a store-billed purchase, you must use Apple's or Google's own settings and processes.

This does not remove your statutory rights as a UK consumer, which continue to apply.

9. Ticketed events: our role and who is responsible

Where an event listed on FullRev is ticketed:

• The organiser is the seller. The contract to attend the event, and to buy the ticket, is between you and the event organiser. The organiser sets the price, the event details, the entry conditions and the terms of sale. At the point of sale we will clearly identify the organiser as the seller and make the organiser's identity and contact details available to you, so you know who you are buying from before you pay.
• FullRev only facilitates. FrameLogic Limited's role is limited to facilitating the listing and the sale (for example by displaying the event and processing the payment flow). We are not the seller of the ticket, we are not the event organiser, and we do not run the event.
• How ticket monies are handled. Where we collect payment for a ticket, we do so as agent for the organiser: we collect the money on the organiser's behalf and pass it on to them under our arrangement with the organiser. We collect ticket payments in connection with our facilitation service rather than operating as a stand-alone payment business, and where we handle ticket monies we do so in reliance on the commercial-agent exclusion under the Payment Services Regulations 2017. We are not a bank or e-money institution, and ticket monies are not protected as deposits or as safeguarded e-money. Because the buyer's contract is with the organiser, the risk of an organiser failing to deliver an event, or becoming insolvent, sits with that organiser, and any refund in those circumstances is a matter for the organiser (and, where relevant, your card issuer or chargeback rights, see section 10).
• Refunds, changes and cancellations are the organiser's responsibility. If an event is cancelled, postponed or changed, or if you want a refund for a ticket, this is dealt with under the organiser's own terms. You should contact the event organiser in the first instance. We may pass on or assist with refunds where we have collected payment and the organiser instructs or authorises a refund, but the obligation to provide an event refund sits with the organiser, not with FrameLogic Limited.
• Cooling-off and tickets. The 14-day cooling-off right under the Consumer Contracts Regulations 2013 (section 6) does not generally apply to tickets for an event taking place on a specific date or dates, because the Regulations exempt contracts for leisure activities supplied on a specific date or period. The organiser, as the seller, is responsible for complying with the Consumer Contracts Regulations 2013 and other consumer law in relation to its ticket sales.
• What we are responsible for. We remain responsible for the facilitation service we provide to you (for example operating the booking flow correctly). If our facilitation service is faulty, your statutory rights against FrameLogic Limited in respect of that service still apply (see section 11).

Before buying a ticket, please read the organiser's terms and refund policy for that event.

Physical merchandise (tees, hoodies and other goods)

This section applies to physical items you buy directly from FrameLogic Limited — for example tees and hoodies from a FullRev drop. It is separate from the rules for digital features (section 6) and for tickets (section 9).

• Faulty, damaged or not as described — always refundable. Under the Consumer Rights Act 2015 everything we sell must be of satisfactory quality, as described, and fit for purpose. If an item arrives faulty, damaged or not as described, you can reject it and get a full refund if you tell us within 30 days of receiving it, or you can ask for a repair or a replacement. We pay return postage on faulty items. These rights apply to every item, including personalised ones, and nothing in this document limits them.
• Changed your mind? 14 days on standard items. For standard items that are not personalised, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to change your mind, running from the day you (or someone you nominate) receive the goods. To cancel, just tell us — email hello@fullrev.app with your order number, or use the form below — you do not need to give a reason. Then send the item back within 14 days, unworn, unwashed and in resaleable condition with any tags still on. You pay the return postage on a change-of-mind return. We refund within 14 days of getting the item back (or of you showing us it is on its way), to your original payment method: the price plus standard outbound delivery. If you paid extra for a faster delivery option, we refund the standard-delivery cost, not the upgrade.
• Personalised items are made to order. Items personalised with your @handle, or otherwise made to your specification, are exempt from the 14-day change-of-mind right under regulation 28 of the Consumer Contracts Regulations 2013, because they are made specifically for you and cannot be resold. We tell you this clearly before you order and again at checkout, so you can decide before you buy. This does not affect your rights if a personalised item turns out faulty or not as described — those apply in full (see the first bullet).
• How to return. Email hello@fullrev.app first and we will give you the return address and sort it out quickly. Please send items back in their original condition; we recommend a tracked service and keeping your proof of postage.
• Model cancellation form. You can use this wording, but you do not have to: "To FrameLogic Limited (hello@fullrev.app): I hereby give notice that I cancel my contract of sale of the following goods — [order number / item], ordered/received on [date]. Signed [your name], [address], [date]."

10. Chargebacks

If you believe a charge is wrong, please contact us first at hello@fullrev.app (or Apple or Google for a store-billed purchase) so we can try to put it right quickly. Raising a dispute with us is usually faster than a chargeback.

A chargeback is a formal dispute you raise with your card issuer or payment provider. If you start a chargeback:

• please tell us, so we can provide any information needed to resolve it fairly;
• we may suspend or restrict access to a paid feature while a chargeback relating to it is being investigated; and
• if a chargeback is found to be unjustified (for example where you received and used the feature, or where a refund has already been given), we may seek to recover the disputed amount and any related fees, and we may decline to provide further paid features.

Using a chargeback does not replace your statutory rights, and nothing here prevents you from disputing a genuinely incorrect or unauthorised charge.

We will only send you marketing about offers and promotions where we are entitled to under the Privacy and Electronic Communications Regulations 2003 (PECR), for example with your consent or, where you are an existing customer, on the soft opt-in basis for similar products under regulation 22, and you can opt out at any time. Transactional messages about your purchases, such as receipts, renewal reminders and refund confirmations, are service communications rather than marketing. How we handle marketing consent and your communication preferences is described in our Privacy Policy.

11. Your statutory rights are not affected

Nothing in this document limits or excludes your rights as a consumer under UK law, including the Consumer Rights Act 2015. Your statutory rights apply in addition to anything set out above, and where there is any conflict, your statutory rights prevail. Digital content and digital services have their own statutory standards and remedies, which we set out separately below.

• Digital content. Digital content we supply must be of satisfactory quality, fit for purpose and as described. If it does not meet those standards, you are entitled to ask for repair or replacement; if repair or replacement is impossible, or cannot be done within a reasonable time or without significant inconvenience, you are entitled to a price reduction (up to the full price) or, in the relevant circumstances, a refund. In addition, under section 46 of the Consumer Rights Act 2015, if digital content we supply causes damage to your device or to other digital content, and that damage would not have happened if we had used reasonable care and skill, you may be entitled to a repair of the damage or to compensation.
• Digital services. Digital services we supply (for example a Pro or premium subscription) must be performed with reasonable care and skill, in line with section 49 of the Consumer Rights Act 2015. If a service does not meet that standard, you are entitled to ask for repeat performance to put it right and, where repeat performance is impossible or not done within a reasonable time or without significant inconvenience, to a price reduction (which may be up to the full price).

The short-term right to reject within 30 days is a right for physical goods (see "Physical merchandise" above), not for digital content or digital services. So it applies to physical items you buy from us, such as tees and hoodies, and it does not apply to our digital features. Your separate rights over digital content and services (repair, replacement, price reduction or refund, as set out above) are unaffected.

12. Complaints and escalation

If you are not happy with a paid feature, a charge or a refund, please contact us first at hello@fullrev.app and tell us what has gone wrong. We aim to acknowledge complaints within five working days and to provide a full response, or an explanation of what we are doing to resolve it, within 30 days.

If we cannot resolve your complaint between us, you can get free, independent advice on your consumer rights and how to take a complaint further from the Citizens Advice consumer service (online or by phone), who can also refer matters to Trading Standards where appropriate. We are not currently a member of a certified alternative dispute resolution (ADR) scheme for these services. For a card payment you can also raise a dispute with your card issuer (see section 10). For an in-app purchase, Apple or Google handle complaints about that purchase through their own processes. Using any of these routes does not affect your statutory rights or your ability to bring a claim in court (see section 13).

13. Changes to this document

We may update this Paid Services, Billing and Refunds document from time to time, for example as paid features launch or change. We will update the "Last updated" date above and, where the changes are significant, give you reasonable notice. Changes do not affect the terms that applied to a purchase you already made.

14. Age requirement and paid features

FullRev is strictly for adults aged 18 or over, in line with our wider Terms and our duties under the Online Safety Act 2023 and applicable age-assurance requirements. Paid features, including ticketed events and any organiser tools, are available only to accounts confirmed as belonging to adults aged 18 or over. We may apply age or identity checks at account creation, at organiser onboarding, or at the point of purchase, and we may refuse or reverse a purchase where we cannot satisfy ourselves that the buyer or organiser meets the 18+ requirement. Organisers using our paid tools must also ensure their own use, and any age-restricted events they list, comply with the 18+ requirement and the law.

15. Governing law and contact

This document and any dispute arising from it are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory consumer protections that apply where you live in the United Kingdom.

For billing and refund enquiries, contact hello@fullrev.app. For data-protection and privacy matters, contact privacy@fullrev.app, and see our Privacy Policy.